Hit a wall? Have a question? Just want to say hi? Drop us a message — we read every email.
For anything urgent, account issues, or if you prefer plain email.
muhayminkhan111@gmail.comHow do I get more credits?
Free users get 30 credits/month automatically. Pro subscribers get 500/month and Enterprise gets 2,000/month — both can buy extra credit packs on top. Upgrade on the pricing page.
Why is my download opening in the browser instead of saving?
Make sure you're clicking the Download button (not right-clicking the preview). If the issue persists, try a different browser.
My file upload is failing — what's the limit?
Free: 5 MB · Pro: 50 MB · Enterprise: 200 MB. If you're hitting limits, consider upgrading your plan.
How long are my converted files stored?
Free: 2 hours · Pro: 7 days · Enterprise: 30 days. Download your files promptly or upgrade for longer retention.
Can I get a refund?
Yes — see our refund policy for details. For quick resolution, email us directly. Refund Policy
Is there an API?
Yes! Pro and Enterprise plans include API access. Find your API key in Dashboard → Settings.