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[email protected]How do I get more credits?
Basic conversion is free: up to 1,000 conversions without an account, and unlimited with a free one. Free accounts also get 100 credits/month for server jobs like GIF/BMP output and background removal; Pro gets 5,000/month and Enterprise 20,000 — and anyone can buy extra credit packs on top. Upgrade on the pricing page.
Why is my download opening in the browser instead of saving?
Make sure you're clicking the Download button (not right-clicking the preview). If the issue persists, try a different browser.
My file upload is failing — what's the limit?
Without an account: 10 MB per file. Free account: 25 MB. Pro: 100 MB and Enterprise: 500 MB in the dashboard. If you're hitting limits, consider upgrading your plan.
How long are my converted files stored?
Basic conversions run right in your browser, so nothing is uploaded or stored on the Free tier. For server-side jobs (a TIFF or HEIC photo your browser can't read, and advanced tools), Pro keeps files for 15 days and Enterprise for 30 days. Download promptly or upgrade for longer retention.
Can I get a refund?
Yes — see our refund policy for details. For quick resolution, email us directly. Refund Policy