Privacy Policy - BatchSet

1. Introduction

BatchSet, operated by Muhaymin Mehmood, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at https://batchset.com. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

Account information: Name, email address, and password when you register
Payment information: Billing details processed securely by Paddle (we do not store card numbers)
Uploaded files: Images and documents you submit for processing

2.2 Information Collected Automatically

Usage data: Pages visited, features used, conversion history
Device data: Browser type, IP address, operating system
Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

To provide, operate, and maintain the Service
To process payments and manage your subscription
To send transactional emails (conversion complete, billing confirmations)
To improve our platform and develop new features
To respond to support requests
To detect and prevent fraud or abuse
To comply with legal obligations

4. File Processing & Retention

Files you upload are processed solely to deliver the conversion or processing service you requested. We do not use your files for training AI models or any other purpose beyond service delivery.

Free tier: Converted files deleted after 2 hours
Pro tier: Converted files deleted after 15 days
Enterprise tier: Converted files deleted after 30 days
Original uploaded files are deleted immediately after processing

5. Sharing Your Information

We do not sell your personal data. We may share information with:

Paddle: Our payment processor and merchant of record, for billing purposes
Supabase: Our database provider, for secure data storage
Vercel: Our hosting provider, for platform infrastructure
AWS S3: For temporary file storage during processing
Legal authorities: When required by law or to protect our rights

6. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, but this may affect Service functionality.

7. Data Security

We implement industry-standard security measures including HTTPS encryption, Row Level Security (RLS) on our database, and secure credential management. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Object to or restrict processing of your data
Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at muhayminkhan111@gmail.com

9. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your data may be stored and processed in data centers outside your country of residence. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

For privacy-related questions or requests, please contact: muhayminkhan111@gmail.com